1. How long does it take for my Bon Charge to arrive?

Once you have placed your order you will receive an order confirmation email, this will have your order number listed. Our team will then prepare your order, this can take up to 2 business days but in most cases shipped the same day.

If you have ordered reading glasses, prescription glasses or our custom frame service your order will take between 5 and 10 business days to complete.

Once your glasses order is ready and has been shipped you will receive a further email to advise your tracking number.

2. Shipping Options and Transit Times

We offer standard and express shipping options on every order which are available for your selection at checkout.

Shipping times vary depending on your location and estimated shipping times are displayed at checkout.

You will be provided with a tracking number once your order has been shipped which is trackable via the link, we email to you.

The fastest option to receive your products is by paying for express shipping. Shipping time estimates for this service are displayed at checkout.

Bon Charge does not have control over related shipping delays in your country of origin.    

3. How much does shipping cost?

The cost of shipping is free on all orders over $125 USD, $175 AUD, £99 GBP, €115 Euro, $170 CAD and $200 NZD.

Some areas deemed remote by the shipping provider will incur a nominal shipping charge which will be clearly outlined at checkout.

We also offer Express Shipping options for an additional fee, which are displayed at checkout, should you wish to receive your products faster.

4. Returns

Full priced items can be returned within 30 days of you receiving your item for an exchange, refund, or store credit.

Full price items purchased using discount codes from joining our newsletter, from a brand ambassador or influencer can be returned for an exchange, refund, or store credit.

Any items that are purchased when marked as “on sale”, during an advertised sale period or using a 25% promotional code can be returned for an exchange or store credit only. Unless the item is faulty, see section 9. 

Any items purchased using a BOGO (buy one get one free) discount code are not eligible for a return, unless the item is confirmed faulty.

5. Non-returnable items

Subject to your rights under the Australian Consumer Law, the following items cannot be returned for an exchange, refund, or store credit due to hygiene reasons or because they are a custom product made to order

  • Air Tubes
  • Sleep Masks
  • Prescription Glasses
  • Reading Glasses
  • Custom Frame Service
  • Protective Goggles
  • Sauna Blanket Towel Insert
  • EMF Radiation Blocking Underwear
  • Biohacker's Bundle

6. Initiating a return

To start your Return visit the Bon Charge Returns Centre

Subject to your rights under the Australian Consumer Law, your right to exchange or return is subject to the following conditions:

    1. Returns and exchanges are not applicable on Prescription, Custom, Reading Glasses, Air Tubes, Protective Goggles, Sleep Masks and Sauna Blanket Towel Insert.
    2. You must contact us and return the item within 30 days of receipt of your product.
    3. The product is in new and resalable condition. If your product is not deemed by Bon Charge to be in a resalable condition, then fees may be applicable.
    4. All clothing must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached).
    5. Custom Frame Service
    6. If returning your items for a change of mind refund a restocking fee of 15% is deducted from your refund.
    7. Additional deductions may apply if your refuse your package at the carrier level and it is returned to Bon Charge.
    8. You will be responsible for paying for your own shipping costs to return your product(s).
    9. If Duties and Taxes are applicable on your exchange order, however Bon Charge are not liable if you incur further import taxes on your exchanged product which will be payable by you. Failure to pay these duties and taxes may result in additional charges from Bon Charge to you.
    10. Shipping costs, duties and taxes are non-refundable.
    11. If exchanging a product, we will pay for the new product to be shipped to you. Whilst you can exchange as many times as you like, we will only pay for additional postage for the exchange to be shipped to you for the first exchange.
    12. If you request a refund, it will be credited to the same account as the account from which the original payment was made.
    13. All returns or replacement products/parts are shipped out using standard post, shipping times will vary per destination on these types of orders.

7. Missing parcels and shipping insurance

Bon Charge is not responsible for any lost or damaged packages during transit. We will, to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such. The tracking number can be used by you to locate any missing parcels with your national carrier.

Bon Charge offers the option to add shipping insurance to your order at checkout to cover your parcel for loss or damage during transit. More information on shipping insurance can be found here

8. Duties and taxes

Currently, No Duties and Taxes are applicable on orders being shipped to the USA, EU, Europe, Australia, the United Kingdom (UK), and New Zealand. BON CHARGE will cover these costs for you.

Duties and taxes are applicable in some countries. BON CHARGE does not pay import taxes and duties on orders to countries other than those listed above. Duties and taxes are the responsibility of the customer in these instances.

Any additional charges outside of import duties and taxes are the customer's sole responsibility.

9. Faulty products

Our products are all hand checked before they are neatly packaged up for you. However, if your product is faulty when delivered, we will refund your payment or exchange the product at no cost to you. If you receive a faulty product, please let us know as soon as possible by emailing us at hello@boncharge.com. The item may need to be returned to us first for inspection and if not of acceptable quality we will also pay for your return shipping costs.

All products at BON CHARGE come with a standard 1 year manufacturer's warranty. This warranty covers products that become faulty through proper and intended use. This warranty does not cover general wear and tear such as scratches, mistreated items or items that have been broken by inappropriate use.

10. Cancellation and Changes on Orders

Orders that have been accepted by us cannot be cancelled or varied by you.

We cannot cancel or change orders once they are placed as our warehouse is a separate location from our customer service team, and orders cannot be intercepted. This includes, but is not limited to cancellations for any reason, changes to personal details, adding, removing or changing products.

If a cancellation is requested, we will, in our best endeavours, try to accommodate this request but we cannot guarantee it. However, this will be subject to a processing fee, which will be deducted from your refunded amount. The processing fee will vary depending on the order value and be communicated to you before initiating the refund.